Frequently Asked Questions
Asked in 7meters

The minimum age is 18 years old. 7meters enforces age verification and reserves the right to request official ID (KTP) at any time. Accounts proven to be owned by anyone under 18 will be permanently closed and any balance held in accordance with the applicable policy.

No. Each user is only permitted to have one account. Owning more than one account is considered a serious violation of 7meters' Terms and Conditions, and may result in the suspension of all associated accounts along with the forfeiture of any balances.

You can change your password at any time through the Account Settings after logging in. If you forgot your password and cannot log in, use the "Forgot Password?" on the login page — an OTP code will be sent to your registered phone number to complete the reset.

ID card verification (KYC process) is required for your first withdrawal or for withdrawals above a certain amount. This is a standard security procedure to protect your account from misuse. The process is simple — just upload a photo of your ID card and a selfie via the Account Settings page.

7meters supports nearly all local Indonesia payment methods, including:

• QRIS (all e-wallets that support QRIS)
• DANA, OVO, GoPay, ShopeePay
• Bank transfer (BCA, Mandiri, BNI, BRI, and other banks)
• Virtual Account
• Pulsa (Telkomsel, XL, Axis)
• Crypto (Bitcoin, USDT, and more)

All transactions are in Indonesian Rupiah (IDR).

The minimum deposit at 7meters is Rp 10,000, so anyone can get started without a large upfront budget. The maximum limit depends on your chosen payment method. You can view the limit details per method on the Deposit.

Most withdrawals are processed within 5–15 minutes. For e-wallets (DANA, OVO, GoPay, ShopeePay), processing is typically faster than bank transfers. Your first withdrawal requires KYC verification, which usually takes 1–24 hours for our team to complete.

7meters charges no additional fees for either deposits or withdrawals on the platform's end. However, some payment providers (banks or e-wallets) may apply their own administrative fees according to their respective policies — this is outside 7meters' control.

New 7meters members receive welcome bonus that is automatically credited once your first deposit is successfully processed. In addition, deposit bonuses are available for the first few deposits, as well as free spins for selected slot games. Full details and bonus terms can be found on the Promotions page after you log in.

Rollover (or turnover) is the total amount you must wager before a bonus can be withdrawn as cash. For example, a Rp 50,000 bonus with a 10x rollover means you need to place a total of Rp 500,000 in bets using the bonus balance before you can withdraw your winnings. Each bonus has different rollover requirements — always check the details before claiming.

Absolutely. 7meters offers a range of programs for loyal members, including weekly cashback, reload deposit bonuses, referral bonuses (for every friend you invite), and exclusive rewards from the loyalty and VIP program. The more active you are, the more benefits you enjoy.

The referral code is entered during registration in the "Referral Code (Optional)" field. For other promo codes, enter the code in the Promotions section or when making a deposit, following the instructions stated in the promotion you are joining. Promo codes are generally single-use and have an expiry date.

7meters offers over 3,000 games spanning:

• Slots from leading providers such as Pragmatic Play, PG Soft, Habanero, Spadegaming, and many more
• Live Casino with real dealers: baccarat, roulette, blackjack, sic bo
• Sports Betting real-time: football, basketball, tennis, and e-sports
• Fish Shooting Games and interactive arcade games
• Poker & Domino online

Yes, all slot games at 7meters use a RNG (Random Number Generator) that has been certified and audited by independent bodies. This ensures every spin is truly random and cannot be manipulated by anyone, including the platform. Each spin is independent and unaffected by the outcome of previous spins.

Some slot games are available in demo (free play) that can be played without a deposit. Demo mode lets you try out the game mechanics before deciding to play with real money. However, winnings from demo mode cannot be withdrawn — you'll need to make a deposit to play with a real balance.

A progressive jackpot is a prize pool that grows over time from a small portion of every bet placed by all players across the platform. There is no special strategy to win a progressive jackpot — the prize is awarded randomly via RNG, and can happen at any time to any player actively playing that game.

Data security is 7meters' top priority. All personal data and transactions are protected with TLS 1.3 encryption — the highest security standard used by the banking industry. Passwords are stored as irreversible hashes. Your personal data is never sold or shared with third parties without your explicit consent.

Log in to your 7meters account and open the menu Account Settings, then select the Security. There you can enable OTP-based two-factor authentication linked to your registered phone number. Once active, every login from a new device will require an additional OTP code, keeping your account secure even if your password is compromised.

Immediately change password via Account Settings, then contact the 7meters support team via live chat and report the suspicious activity. Our team will help secure your account, review activity logs, and take the necessary action. Don't delay — the sooner it's reported, the sooner it's resolved.

The 7meters app for Android is available as an APK file that can be downloaded directly from the App on the official 7meters.app website. For iOS users (iPhone/iPad), 7meters can be accessed via PWA (Progressive Web App) — open the site in Safari, tap the "Share" button, then select "Add to Home Screen". The gaming experience is equivalent to a native app.

There are no significant feature differences. All games, payment methods, bonus features, account settings, and support services are available on both versions. The mobile app is optimized for smaller screens, making navigation more comfortable on smartphones with faster loading times than a standard browser.

Because the 7meters app is distributed directly (not through the Google Play Store), Android requires you to allow installation from unknown sources. This is standard procedure for official third-party APK apps. Always make sure to download the APK only from the official 7meters website 7meters.app to avoid unauthorized files. Once installation is complete, you can disable that permission again if you wish.